Customer Testimonials

I made an appointment to look at a vehicle, they had the audacity to make me wait over 1.5 hours while they helped someone else buying a Cadillac Escalade IQ versus helping me with the Lyriq. On top of that, they said they’d give $30,000 for my trade and then saw it and all of a sudden there was supposedly so much more damage and was going to cost them $10,000 to fix and wanted to drop the trade. I wasted all this time for that! Stay away unless you have a ton of money to spend with them as you are ... Read More

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Google - Oct 17, 2026

I made an appointment to look at a vehicle, they had the audacity to make me wait over 1.5 hours while they helped someone else buying a Cadillac Escalade IQ versus helping me with the Lyriq. On top of that, they said they’d give $30,000 for my trade and then saw it and all of a sudden there was supposedly so much more damage and was going to cost them $10,000 to fix and wanted to drop the trade. I wasted all this time for that! Stay away unless you have a ton of money to spend with them as you are nothing otherwise! I’m not happy and quite fed up with this whole sales process!

Fastest service ever.

Wanted to show my thanks. I live in kc and they came to my local cadillac dealer and they were so nice here. I helped them with charging their cadillac and they were so thankful. I'll be recommending anyone in this area if they want a Cadillac

My husband and I were looking for a new Denali. We went to Woodhouse and we were greeted like they knew us forever! We met Frank Axios an instantly knew he was going to be our sales guy! He was very thorough and answered all of our questions. He asked us exactly what we wanted and when we told him he took us to the truck that we were looking for. He was so sweet and so kind and by the end of our visit we were more than just customers, it felt like family. I would definitely go and ... Read More

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Google - Sep 25, 2026

My husband and I were looking for a new Denali. We went to Woodhouse and we were greeted like they knew us forever! We met Frank Axios an instantly knew he was going to be our sales guy! He was very thorough and answered all of our questions. He asked us exactly what we wanted and when we told him he took us to the truck that we were looking for. He was so sweet and so kind and by the end of our visit we were more than just customers, it felt like family. I would definitely go and see Frank again for any future purchase. It's nice to walk into a place and have people know your name!

Shoutout to Jordan at Woodhouse !!! She is Amazing and if you’re like me… bad credit, car issues she is really willing to get the job done for you !! I’ve never been in new car before but thanks to her it was possible, God definitely sent her my way and I’m so Grateful 🫶🏼. Need help getting a car call woodhouse and Ask for Jordan ! ❤️❤️

We recently purchased a used vehicle from Woodhouse Cadillac and Josh Perchal and his team were excellent to work with! The process was easy and efficient. They completed a full service of the vehicle and delivered it to our house despite living 125 miles away. Would highly recommend this dealership!

Jason was amazing and the techs really made sure my new to me ride is road ready and safe for transporting the most precious cargo….kids

Incompetent employees. If I could, I wouldn't give them any stars, and to think I was going to trade my car in for a CT5 at their Woodhouse Cadillac dealership, not anymore, I'm taking my business elsewhere. Do your thorough research on Woodhouse, I've talked to alot of people who've said the same thing about Woodhouse.

Josh Perchal was outstanding to work with! He went above and beyond to help me execute the surprise dream car plan for my wife’s birthday! Grateful for honest and hard working salespeople like Josh!

We went to go look at an Escalade and the Sales person was so condescending asking if we could afford a $4000 car payment - Which is a crazy thing to say because In no world would I have a $4000 car payment. This is before discussing the options we want or any details of the vehicle, if we had a trade in or down payment. I believe he judged us based on our attire and thought we could not afford the vehicle.

I bought 4 new tires for my Pathfinder at Woodhouse Nissan Place. I didn’t want to drive that far to get my lug nuts tighten, so I thought I would go to any Woodhouse Dealership. I pulled into Woodhouse Cadillac and was greeted by Nathan who works in Service. He had me pull into a space, and brought out the wrench, also double checking it twice to make sure it was on the right pressure settings. I just wanted to take a moment to call out and thank Nathan today for his professionalism and kindness today.

Jordan was wonderful to work with! I reached out to her via social media, and she was responsive and helpful. The day we went to purchase our vehicle, she listened to our wants, provided additional options and at the end of the experience, we didn’t feel pressured, misguided or misinformed. It was definitely NOT your typical high-pressure, you WILL buy this car experience like we’ve had in the past at other dealerships. She’s cool as a cucumber, knows her stuff and aims to provide a great experience for the customer. I would highly recommend her!!

Jordan at Woodhouse Cadillac was incredible to work with. I reached out to her to help my parents find the right vehicle, and from start to finish, she treated them with genuine care, patience, and professionalism. She made the entire experience easy and personal, and I would confidently recommend her to anyone looking for someone who truly serves customers like family.

10 of 10 would buy from these guys every time. 10 of 10 on service as well!

The entire team at Woodhouse Cadillac was supremely helpful and attentive throughout my car buying process. It was especially a pleasure to work with Jordan, Chris & Abigail. They were so patient, responsive, always kind and made the process exciting. Even for my previous vehicle, the service team was very accommodating, even picking up and dropping my car off for my service visits. I very highly recommend Woodhouse Cadillac for those looking to upgrade their vehicle!

Casey was great to work with! He got us into the model and color of the Lyriq we wanted. We didn't even need to tell him along the way that we didn't like something. He picked up on our reactions and moved on to the next car. No time wasted. They even picked us up and drove us to the dealer on the day we bought the car to help us out. Fantastic overall. Icing on the cake was the goody bag at the front desk that had taffy.

Car is Awesome! Service was amazing.

Great experience! Not only was Casey great to work with, but we felt like there was a team helping us through the entire process.

Casey was an amazing salesperson. He explained everything fully and did not pressure me to buy. He was also helpful after the sale was complete. I highly recommend Casey and everyone at Woodhouse Cadillac!

In my opinion, Woodhouse Cadillac uses data analytics and exploitative marketing tactics. If you find the car that you actually want from Woodhouse, I believe it will be the worst example of that model and year that you could possibly get, seemingly selected to take advantage of your circumstances. In my view, they use behavioral marketing tactics supported by customer data, and I would never, ever recommend doing business with the Woodhouse brand. Based on my experience, you may end up with a vehicle where the A/C does not work, the vehicle has prior damage, or there are numerous ... Read More

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Google - Jun 19, 2026

In my opinion, Woodhouse Cadillac uses data analytics and exploitative marketing tactics. If you find the car that you actually want from Woodhouse, I believe it will be the worst example of that model and year that you could possibly get, seemingly selected to take advantage of your circumstances. In my view, they use behavioral marketing tactics supported by customer data, and I would never, ever recommend doing business with the Woodhouse brand. Based on my experience, you may end up with a vehicle where the A/C does not work, the vehicle has prior damage, or there are numerous other issues. In my opinion, anything and everything that can be wrong with the vehicle will be wrong with it. Do not do business with Woodhouse Cadillac. I believe it could be one of the biggest financial mistakes you ever make in your life. It is likely that repossessed vehicles are being purchased at auction and then funneled to customers who have been researching and actively searching for that exact make and model within the local market area.

Alex at Woodhouse Chevrolet exceeded my expectations! Great experience!

Scott went beyond sales to help me get into a used Cadillac on his day off. He not only brought the car to me to test drive, but later the same day he took me to my credit union to pick up the check to purchase the Cadillac. The lot was closing at 6pm and he talked to finance and arranged for finance to wait until we could get back there with the check so I could drive home! Briefly, I had been without a car for 5 days due to a car accident in April, where my Cadillac was totaled ... Read More

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DealerRater - May 27, 2026

Scott went beyond sales to help me get into a used Cadillac on his day off. He not only brought the car to me to test drive, but later the same day he took me to my credit union to pick up the check to purchase the Cadillac. The lot was closing at 6pm and he talked to finance and arranged for finance to wait until we could get back there with the check so I could drive home! Briefly, I had been without a car for 5 days due to a car accident in April, where my Cadillac was totaled by my insurance company and I was stranded due to unusual circumstances.

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I had a great experience with Woodhouse. We purchased a 2022 CT4 from Ohio without visiting the dealership in person. Jordan was quick and responsive and answered our questions. The finance team for the documentation was efficient and responsive as well. We were looking for unique color combination, so a local purchase wasn't possible for us. From browsing on Sunday, to making a deal with Jordan on Monday, and the car being delivered to our driveway on Thursday for a reasonable delivery fee -- Jordan and Woodhouse made this super easy. Car was well represented and Jordan honestly answered our ... Read More

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Google - May 13, 2026

I had a great experience with Woodhouse. We purchased a 2022 CT4 from Ohio without visiting the dealership in person. Jordan was quick and responsive and answered our questions. The finance team for the documentation was efficient and responsive as well. We were looking for unique color combination, so a local purchase wasn't possible for us. From browsing on Sunday, to making a deal with Jordan on Monday, and the car being delivered to our driveway on Thursday for a reasonable delivery fee -- Jordan and Woodhouse made this super easy. Car was well represented and Jordan honestly answered our questions. There was zero pressure, no upselling. We got exactly what we wanted in a friendly interaction. Exactly what a car deal should be. Thank you.

I had a great experience with Woodhouse. We purchased a 2002 CT4 from Ohio without visiting the dealership in person. Jordan was quick and responsive and answered our questions. The finance team for the documentation was efficient and responsive as well. We were looking for unique color combination, so a local purchase wasn't possible for us. From browsing on Sunday, to making a deal with Jordan on Monday, and the car being delivered to our driveway on Thursday for a reasonable delivery fee-- Jordan and Woodhouse made this super easy. Car was well represented and Jordan honestly answered our questions. ... Read More

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DealerRater - May 13, 2026

I had a great experience with Woodhouse. We purchased a 2002 CT4 from Ohio without visiting the dealership in person. Jordan was quick and responsive and answered our questions. The finance team for the documentation was efficient and responsive as well. We were looking for unique color combination, so a local purchase wasn't possible for us. From browsing on Sunday, to making a deal with Jordan on Monday, and the car being delivered to our driveway on Thursday for a reasonable delivery fee-- Jordan and Woodhouse made this super easy. Car was well represented and Jordan honestly answered our questions. There was zero pressure, no upselling. We got exactly what we wanted in a friendly interaction. Exactly what a car deal should be. Thank you.

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I worked with Sales Consultant Jordan Faust in buying a 2025 Cadillac XT6. She was courteous, knowledgable, engaging and though. I would recommend working with her for sure!

Great overall experience from initial contact to completing our purchase. Josh Perchal took an amazing care of us even though he was physically struggling due to back pain…we feel he never made it an issue and still made us feel like we were his top priority. Josh and the other individuals always responded to messages and calls and were the most personable and down to earth people to speak with, never making us feel like there was pressure to buy. Also, at the time we were going through this process, my wife was pregnant and we were in somewhat ... Read More

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Google - May 2, 2026

Great overall experience from initial contact to completing our purchase. Josh Perchal took an amazing care of us even though he was physically struggling due to back pain…we feel he never made it an issue and still made us feel like we were his top priority. Josh and the other individuals always responded to messages and calls and were the most personable and down to earth people to speak with, never making us feel like there was pressure to buy. Also, at the time we were going through this process, my wife was pregnant and we were in somewhat of a time crunch to get the transaction finished prior to her due date and they went out of their way to make sure it happened and kept us informed every step of the way. They even gave us a baby gift when the car was delivered to our home two hours away to accommodate us when it was not an ideal for my wife to be traveling. I would not hesitate to purchase again through Woodhouse or Josh Perchal. 100% satisfied.

Jordan Faust was great to work with! My husband and I had been shopping everywhere for a new, larger EV for months. Many dealerships that sell traditionally gas-powered cars have sales people lacking knowledge and enthusiasm for electric cars. We landed with Cadillac not only because they had an amazing EV, but also because Jordan was easy to work with, not pushy, informative and kind!

Jordan made our buying a new car incredible. She found the most beautiful Equinox. It was our dream car. She was so helpful with getting the Chevrolet app set up and got our phones synced. She was amazing.

Jordan was amazing through the entire process. We appreciated her knowledge of all the vehicles we looked at and her calm and friendly demeanor.

Avoid this dealership. I brought my 2021 Cadillac XT5 in for a temperature gauge issue and was told it would be covered under warranty. Before even diagnosing the problem, Woodhouse said I needed a new radiator and battery. A second mechanic later confirmed neither repair was necessary (not to mention Woodhouse had previously replaced the radiator in this vehicle). Soon after, GM issued a Service Action Program Notice for this exact temperature gauge issue, and I submitted a reimbursement claim. Both Woodhouse and GM denied my claim stating the repair was done by a non GM mechanic and not for the ... Read More

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Google - Feb 13, 2026

Avoid this dealership. I brought my 2021 Cadillac XT5 in for a temperature gauge issue and was told it would be covered under warranty. Before even diagnosing the problem, Woodhouse said I needed a new radiator and battery. A second mechanic later confirmed neither repair was necessary (not to mention Woodhouse had previously replaced the radiator in this vehicle). Soon after, GM issued a Service Action Program Notice for this exact temperature gauge issue, and I submitted a reimbursement claim. Both Woodhouse and GM denied my claim stating the repair was done by a non GM mechanic and not for the exact part under this Special Coverage Program. If Woodhouse had properly handled the issue when I brought my vehicle in for service, I would not have needed outside repairs. I ultimately sold the vehicle rather than continue dealing with this dealership.

After weeks of looking for the right lease deal on an Optiq, Jordan in sales made our experience one of the most casual and laid back I've ever had. When the exact car we wanted wasn't immediately available, the manager worked with us on a different car providing a similar deal...even thought it was a full model year newer. The finance department was the best experience in all my car buying years. Our wait to be approved for the lease was super short, and we were finished in the business office is under 15 minutes. No pushy sales ... Read More

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Google - Feb 5, 2026

After weeks of looking for the right lease deal on an Optiq, Jordan in sales made our experience one of the most casual and laid back I've ever had. When the exact car we wanted wasn't immediately available, the manager worked with us on a different car providing a similar deal...even thought it was a full model year newer. The finance department was the best experience in all my car buying years. Our wait to be approved for the lease was super short, and we were finished in the business office is under 15 minutes. No pushy sales tactics to make us buy warranties and add-ons, just a clear explanation of our options and a quick signing of the paperwork. When we took delivery of the car a technical issue and warning message came on, and we decided it was best to not drive the car home. While super disappointing to lease a new car and not bring it home that same day, management clearly made a concerted effort to make the best of the situation. The car was repaired first thing on the next business day and delivered to our driveway free of charge. They even provided us a gift card to our favorite restaurant for the inconvenience of the delayed delivery. Jordan was friendly, professional, well spoken and knowledgeable from start to finish with the leasing process, and I'd definitely recommend her if a new Cadillac is of interest to you. We are thrilled with our Optiq and it exceeds our expectations of what a Cadillac can be. After looking at other European competitors, the Optiq was the better car at a lower price.

Working with Jordan was great! Went for a different vehicle but something else caught our eye on the lot! She got it ready, we drove it, and bought it! Super smooth easy process with her! Would highly recommend her for your vehicle needs ❤️

Scott Carlson is exactly what you want in a salesperson. Communicates well, shares any info as it becomes available, and keeps the sales process frictionless. Granted, I was buying an older used Cadillac, but was treated like I was buying a new vehicle. Great attention to detail, full tank of fuel on the way out the door to head to KC. Buying experience was a "no stress" sale, especially for a buyer from 3 hours away. Great team, Great experience. Would make the drive again.

Overall - I am satisfied with my purchase. However, there are some points that deduct from my overall score 1st- in purchasing I didn’t enjoy the sales manager who I felt was pushy, it was my first car buying experience and I was feeling uneasy. I get the sales tactic but it still rubbed me the wrong way 2nd- the literal next day I got service lights on the dash for the tire pressure system. Started with all 4 sensors working, within 2 days I was down to only 1 working. 3rd and most annoying to me- this weekend it was the ... Read More

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Google - Jan 19, 2026

Overall - I am satisfied with my purchase. However, there are some points that deduct from my overall score 1st- in purchasing I didn’t enjoy the sales manager who I felt was pushy, it was my first car buying experience and I was feeling uneasy. I get the sales tactic but it still rubbed me the wrong way 2nd- the literal next day I got service lights on the dash for the tire pressure system. Started with all 4 sensors working, within 2 days I was down to only 1 working. 3rd and most annoying to me- this weekend it was the coldest day of the season, and my car wouldn’t start. Turns out my battery was at 18% efficiency and putting out nearly nothing, definitely not enough for it to be that cold. While I fully understand that buying a used car is “as is” - that doesn’t mean it should be okay for these things to pop up when I am spending this kind of money. So 3 stars, not the worst not the best. EDIT- After getting my battery replaced today I was driving and my car is all of a sudden shutting off when I come to a stop. Feels like energy saving feature but it has NEVER done this before and I was not alerted to this feature when buying the car. I do research and the battery needs to be strong enough to do this feature, meaning my battery has always been shit. Seems really shitty to not have that fixed before selling this car to me for thousands on thousands of dollars. 2 stars. EDIT 2- I can’t reply to that comment below but I emailed woodhouse on Feb 2nd and have received NOTHING back.

Marty is hands down the most informative and patient sales person I've worked with. He's made new vehicle ownership pleasant and something I look forward to. I know I'm in great hands with his personal touch, thank you Marty! Exceptional service!

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Jordan is wonderful to work with. I initially came in to see the Lyriq, and after the test drive, we discussed my vehicle preferences and I ultimately decided to switch to the 2026 Optiq. From the test drives through vehicle delivery, this was the smoothest car-purchasing experience I’ve ever had.

We just completed our second purchase with Marty at Cadillac. We thought it would be easier to purchase this time in our home city but after two visits with two different dealerships locally we went back to Marty to help with our purchase. Marty and the entire team at Woodhouse (specifically Chris in Finance, Kevin who dropped off my vehicle and Pete who helped with extra installs) made everything from finding the right vehicle, to my trade in and scheduling a time to get the vehicle seamless and stress free! Would highly recommend this group of professionals with your car ... Read More

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Google - Jan 9, 2026

We just completed our second purchase with Marty at Cadillac. We thought it would be easier to purchase this time in our home city but after two visits with two different dealerships locally we went back to Marty to help with our purchase. Marty and the entire team at Woodhouse (specifically Chris in Finance, Kevin who dropped off my vehicle and Pete who helped with extra installs) made everything from finding the right vehicle, to my trade in and scheduling a time to get the vehicle seamless and stress free! Would highly recommend this group of professionals with your car buying experience!

Buying a car is very stressful and I was definitely not confident in what exactly I needed. Jordan made me comfortable and I didn't feel pressured to buy just anything. If you want to be taken care of, and heard, go to Woodhouse Cadillac and seek the Cadillac queen herself, Jordan Faust.

Five Star rating for Jordan Faust and Woodhouse Cadillac! We love our ‘new’ Volvo XC90, and we greatly appreciate the fantastic service we received during the purchase process—from out of state.

Bev is awesome but the service department is shady and confused misdiagnose. My car telling me I need an alternator, get it back after a month and a half after them telling me they couldn't find a wire from my alternator to my battery which was already fishy pick up my car drive 3 mi and my engine blows. They did not put oil back in my car and blew my engine. I don't have the time, money or resources to get a tummy to fight this but I went from having a paid off car with 70,000 miles. I ... Read More

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Google - Dec 5, 2025

Bev is awesome but the service department is shady and confused misdiagnose. My car telling me I need an alternator, get it back after a month and a half after them telling me they couldn't find a wire from my alternator to my battery which was already fishy pick up my car drive 3 mi and my engine blows. They did not put oil back in my car and blew my engine. I don't have the time, money or resources to get a tummy to fight this but I went from having a paid off car with 70,000 miles. I knew something was wrong when they offered me my money back for what they say. Misdiagnosing my alternator was and then seized up my engine. I hope karma hits this place sooner than later with the way they handled my situation.

Excellent sales staff and customer service

I cannot recommend Woodhouse enough, and especially Jordan! As an out-of-state buyer, I expected the process to be complicated, but Jordan made everything incredibly easy and completely seamless. She took the time to help me find the perfect vehicle without ever making me feel pressured or pushed toward something I didn’t want which is such a rare and refreshing experience compared to other dealerships. Her professionalism and outstanding customer service truly set her apart. I’ll absolutely continue purchasing my vehicles from Woodhouse (and from Jordan!). Highly, highly recommend!

It was a joy and a delightful experience dealing with Jordan Faust in buying our new car. She is very professional and knowledgeable about the car and went above and beyond to help us find the right car for us. She was courteous in answering our many questions and offered to help us whenever we had questions about the car and its many functions. Both my husband and I felt comfortable dealing with Jordan. We never felt pushed into buying but yet we felt she wanted to help us find the right fit. Jordan made the whole experience of buying ... Read More

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DealerRater - Oct 26, 2025

It was a joy and a delightful experience dealing with Jordan Faust in buying our new car. She is very professional and knowledgeable about the car and went above and beyond to help us find the right car for us. She was courteous in answering our many questions and offered to help us whenever we had questions about the car and its many functions. Both my husband and I felt comfortable dealing with Jordan. We never felt pushed into buying but yet we felt she wanted to help us find the right fit. Jordan made the whole experience of buying a new car hassle free. She is an outstanding sales person and Woodhouse should consider themselves fortunate to have her on their staff.

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This service department shows a clear lack of communication and professionalism. My overall experience fell short of expectations and a stronger attention to customer service and accountability is needed.

My Cadillac purchase from Woodhouse was by far the smoothest and most pleasurable vehicle purchase in my experience. Scott in sales was a joy to work with, and Steeve in finance buttoned everything up efficiently with a minimum of fuss on my end. When my new car was delivered, Woodhouse had actually over-delivered on several aspects of the transaction. Everyone at Woodhouse treated me as a valued customer -- not in terms of lip service, but in terms of concrete actions. I cannot recommend them enough!

Always honest, with great service!

Great experience. Purchased two Escalades from them this year. Very accommodating. Well coordinated amongst the sales, accessories, and service teams.

I recently purchased a Genesis G90 from Jordan, and she was absolutely wonderful to work with. Super knowledgeable, responsive, and approachable—never pushy or “salesy,” just genuinely helpful and easy to talk to. She made the entire process smooth and stress-free. I’d highly recommend her to anyone in the market for a new car!

I scheduled a 3:15 PM car check-up, but my vehicle hasn’t been inspected yet, and I was asked to leave it without any transportation arranged. I spoke with Bev, who was extremely unprofessional and informed me that rescheduling isn’t possible for another two weeks. This unacceptable customer service has convinced me to never return to this facility.

I had a good experience at Woodhouse Cadillac. Scott was very responsive, detailed, understanding, and transparent. I look forward to working with him in the future.

Had a great experience purchasing a uses jeep Cherokee limited from Josh Perchal. Super friendly, timely, and very professional… drove away feeling great and zero buyers remorse! We were in good hands.

Jordan Faust made my recent car buying experience the best ever. She returned my inquiry in a short amount of time, had the car CT5, up front and running (it was hot out) when we got there and we were outta there in a reasonable amount of time. She reached out to see how it was going. Highly recommend Jordan Faust and Woodhouse Cadillac!

Please for the love of God stop sending me emails about Cadillacs. I owned 5 of them and they are money pitts. I have a Lexus now and have no interest in going back.

Bought a new cadillac from Jordan. She was easy to work With and I love my new car!

Sold me a truck full well, knowing that the odometer was not right and did not disclose that when selling the truck. Knew that the speedometer wasn’t right didn’t disclose that either or offer any help to fix the situation. I reached out to them to ask questions about it and their response was that’s what you get. I do not recommend this place at all.

Brought a SUV from them on the 22nd of May 4 days late it's broken and now I can get ahold of any one I can't recommend them with service like that

We visited Woodhouse Cadillac on May 12th with a preapproval letter in hand, ready to purchase a vehicle. Our salesperson was Jordan Faust. Unfortunately, our experience took a troubling turn. Despite having financing already arranged, Elaine Campbell, the General Manager, ran my husband’s credit through a different lender—without his authorization. When we confronted her about it, she gave us several conflicting explanations. I requested a written statement acknowledging the unauthorized credit inquiry. She said she could provide one, but then added that if she did, we would no longer be allowed to purchase the vehicle—even with our ... Read More

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Google - May 27, 2025

We visited Woodhouse Cadillac on May 12th with a preapproval letter in hand, ready to purchase a vehicle. Our salesperson was Jordan Faust. Unfortunately, our experience took a troubling turn. Despite having financing already arranged, Elaine Campbell, the General Manager, ran my husband’s credit through a different lender—without his authorization. When we confronted her about it, she gave us several conflicting explanations. I requested a written statement acknowledging the unauthorized credit inquiry. She said she could provide one, but then added that if she did, we would no longer be allowed to purchase the vehicle—even with our preapproval. This response was both unreasonable and concerning. To make matters worse, it’s now been two weeks, and they still have not corrected the credit report. We expected a far more professional and ethical experience, and we are extremely disappointed in how this situation has been handled.

When you're in need of a car, you go to Woodhouse, they are outstanding. The best one in a million car dealers that treat you with respect. No matter what the reason is Finding the right car can be an exciting journey. It's important to find a dealership that prioritizes customer satisfaction and offers a wide selection. A positive car-buying experience can make all the difference. Consider visiting dealerships with strong reputations for excellent service. Take your time and enjoy the process of finding the perfect vehicle for your needs. Also, when you need a loner car mine ... Read More

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Google - May 21, 2025

When you're in need of a car, you go to Woodhouse, they are outstanding. The best one in a million car dealers that treat you with respect. No matter what the reason is Finding the right car can be an exciting journey. It's important to find a dealership that prioritizes customer satisfaction and offers a wide selection. A positive car-buying experience can make all the difference. Consider visiting dealerships with strong reputations for excellent service. Take your time and enjoy the process of finding the perfect vehicle for your needs. Also, when you need a loner car mine being a Cadillac. Boy, they do deliver on a Cadillac for my loner, brand new 2025. It is sweet, so if you're looking for a great demo car, this 2025 Cadillac Xt 5 is what you should buy. It is amazing, has all the buttons and gadgets. You need and has Bose, surround speakers, and sounds amazing. Woodhouse, you have honest truthful opinion, you ROCK and I will always buy from you. Trustworthy, honest, nice people, and they have a reputation and if they had a hundred stars, I would give it to them above and beyond. 🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩🤩

Had a great experience with a recent purchase of a used car. Brian was wonderful and really made the purchase easy. Definitely recommend shopping here if you are looking for a car.

I recently purchased a used Escalade (2022) from Jordan Faust! I was so excited to work with the ‘Cadillac Queen of Omaha’ as she is one of the only females on the sales team. She was extremely knowledgeable and got the job done. Made things happen. I was not intimidated at all. Even the finance guy was funny and charming. The experienced staff was friendly and outgoing and made me and my family feel at home. Came in off of one of Ms Faust’s Facebook posts. Thank you for helping me secure my dream car!

I worked with Jordan to purchase my Cadillac Optiq Sport 2 - and the entire experience was amazing. She helped me evaluate options across several different Cadillac models including a certified used XT4, 2025 XT4, and the 2025 Optiq. She was knowledgable and the service was above and beyond! Not only did she make the purchasing process easy and straightforward but she even delivered my vehicle for me. 10 out of 10 experience across the board. We adore this dealership and have always been treated well and that's why we'll keep coming back!

Brad was great! We weren't entirely certain going in, but ended up with the exact vehicle we were looking for with a GREAT experience at a dealership! Everyone was great work with! Update: When buying a car this group was very attentive to their customer. Fast forward a year later, it is like pulling teeth to get an answer about a gap refund that was in process of being returned to them. I'm disappointed I cannot get an update call or an email response from this group. I would be better driving from Lincoln to Omaha to show ... Read More

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Google - Nov 13, 2024

Brad was great! We weren't entirely certain going in, but ended up with the exact vehicle we were looking for with a GREAT experience at a dealership! Everyone was great work with! Update: When buying a car this group was very attentive to their customer. Fast forward a year later, it is like pulling teeth to get an answer about a gap refund that was in process of being returned to them. I'm disappointed I cannot get an update call or an email response from this group. I would be better driving from Lincoln to Omaha to show up in person to get a response, which I will try now. We have purchased two vehicles from the Woodhouse group. We will not do a third.

I dealt with Bev on 2 separate occasions. She is the best. She has excellent communication skills and on the 2nd occasion she went above and beyond to make sure I was taken care of. She made sure to listen to what I had to say and made sure the correct tow company was used to get my car to the service department. Ensuring that the correct people will be available to work on my car. As someone who also runs a business, I understand the difficulty of helping customers and making sure things are handled efficiently and professionally. Bev did ... Read More

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DealerRater - Oct 29, 2024

I dealt with Bev on 2 separate occasions. She is the best. She has excellent communication skills and on the 2nd occasion she went above and beyond to make sure I was taken care of. She made sure to listen to what I had to say and made sure the correct tow company was used to get my car to the service department. Ensuring that the correct people will be available to work on my car. As someone who also runs a business, I understand the difficulty of helping customers and making sure things are handled efficiently and professionally. Bev did both of those things above 5-star ratings. I highly recommend her to anyone needing Cadillac service. I will continue my relationship with Omaha Cadillac service department because of how well Bev helped me. Thanks Bev!

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We were told we could use our electrician to install our house charger for our Lyriq. We were sent the application form for him to become a provider but when this guy (Casey) found out they weren’t accepting any new providers and he really didn’t know the process $1500 later we are stuck with the bill. Now we have to take this guy and Woodhouse to court to recover the funds.

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Bought a 2017 XF Jaguar from Woodhouse from Scott Carlson. I asked for a window tint on my car and they ended up keeping it an extra day. They told me they had a part to replace and they were giving me a new battery. I received the car back ... only to drive it the first time in the evening to find out the headlight was out. I called Scott to let him know about it and I was told that the headlight worked just fine a few days prior to me picking it up. I took it into ONYX and ... Read More

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Google - Jul 22, 2024

Bought a 2017 XF Jaguar from Woodhouse from Scott Carlson. I asked for a window tint on my car and they ended up keeping it an extra day. They told me they had a part to replace and they were giving me a new battery. I received the car back ... only to drive it the first time in the evening to find out the headlight was out. I called Scott to let him know about it and I was told that the headlight worked just fine a few days prior to me picking it up. I took it into ONYX and they showed me where there was previous damage and they tried to glue it. And that is when I found out that the headlight is a whole housing unit and will cost me close to $5000 to replace. I texted Scott with the maintenance video from ONYX and received no reply at all. They sold me this car knowing that the headlight was an issue. I have since found out why they replaced the battery too. I would not buy a car here ever again. They knew when they sold me the car about the issues. Would not recommend at all! update as of 7/24/24: They offered me $300 for my troubles. This is horrible customer service. They can keep it ... what a slap in the face.

Wonderful experience. My question was answered about buying a used car and I was given a few options. Very informative Thank you.

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If you are even considering buying a Cadillac from Woodhouse please run don’t walk!! Worst experience buying a vehicle we have ever had. Our experience with Marty the salesman has been horrible. We spent 35k on a used xt4 Cadillac back in July, it wasn’t what we were hoping for in a vehicle and went a different direction. We only put 3k miles on it in 7 months and went to sell it and learned after trying to sell it the vehicle had been in an accident with major damage done to it. Now we are standing to lose $8... Read More

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Google - Jan 30, 2024

If you are even considering buying a Cadillac from Woodhouse please run don’t walk!! Worst experience buying a vehicle we have ever had. Our experience with Marty the salesman has been horrible. We spent 35k on a used xt4 Cadillac back in July, it wasn’t what we were hoping for in a vehicle and went a different direction. We only put 3k miles on it in 7 months and went to sell it and learned after trying to sell it the vehicle had been in an accident with major damage done to it. Now we are standing to lose $8k . Woodhouse is claiming they weren’t obligated to tell us. Very crooked business .

We came to Woodhouse in July we had been sparked by interest in the xt4 model, Marty salesman came outside and we clearly made a big mistake by purchasing the vehicle from him. It turned out It wasn’t what we were hoping for and now decided to sell it only to find out the dealership failed to call an accident too our attention that the vehicle was listed in causing us to be offered $8k less for the vehicle then we bought it 7 months ago. They are saying they weren’t obligated to tell us anything. Please save yourself ... Read More

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DealerRater - Jan 30, 2024

We came to Woodhouse in July we had been sparked by interest in the xt4 model, Marty salesman came outside and we clearly made a big mistake by purchasing the vehicle from him. It turned out It wasn’t what we were hoping for and now decided to sell it only to find out the dealership failed to call an accident too our attention that the vehicle was listed in causing us to be offered $8k less for the vehicle then we bought it 7 months ago. They are saying they weren’t obligated to tell us anything. Please save yourself frustration and don’t buy from woodhouse run don’t walk!

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we bought a certified preowned Cadillac, the dealership failed to inform us that the vehicle had a previous accident listed on autocheck, we found out 6 months later when we looked to trade it to a different dealership which caused the vehicle value to drop even more. spoke with original salesman about it and was informed that they have no obligation to inform potential buyers of the history, was even told while signing paperwork, when briefly shown the carfax, that it has a clean title (this is true) and that there was no past issues with the vehicle, when i say ... Read More

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DealerRater - Jan 30, 2024

we bought a certified preowned Cadillac, the dealership failed to inform us that the vehicle had a previous accident listed on autocheck, we found out 6 months later when we looked to trade it to a different dealership which caused the vehicle value to drop even more. spoke with original salesman about it and was informed that they have no obligation to inform potential buyers of the history, was even told while signing paperwork, when briefly shown the carfax, that it has a clean title (this is true) and that there was no past issues with the vehicle, when i say briefly shown, i mean it was presently just long enough for us to initial at the bottom.

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Friendly service but don't let them wash your car if you care at all about your wheels. I took my CT6 in to have some work done, they offered to wash it, I said o.k, big mistake. They sprayed something on the wheels and it ate some of the finish off of them. I suspect they probably use a cleaner that contains hydrofluoric acid, there's a spot on one of them where the bare metal is showing. I had no before pictures of the wheels so I couldn't prove they did it but they were not ... Read More

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Google - Sep 14, 2023

Friendly service but don't let them wash your car if you care at all about your wheels. I took my CT6 in to have some work done, they offered to wash it, I said o.k, big mistake. They sprayed something on the wheels and it ate some of the finish off of them. I suspect they probably use a cleaner that contains hydrofluoric acid, there's a spot on one of them where the bare metal is showing. I had no before pictures of the wheels so I couldn't prove they did it but they were not like that prior to them washing it. I took pictures of the wheels and emailed them to a place in town that refinishes wheels and it will cost around $1000 to have them refinished, not to cool, thanks woodhouse.

As you read through these reviews, I can verify that the negative reviews are accurate. I just purchased a used vehicle from Woodhouse Cadillac, and I might as well have gone to a lower tier used car dealership. The story: I found a used vehicle that met the criteria I was looking for. A salesman reached out to discuss the vehicle and to set up a time to come look at it. When I arrived, the vehicle was having its brakes repaired so I could not take it on a test drive but was assured they were doing all their ... Read More

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Google - Aug 11, 2023

As you read through these reviews, I can verify that the negative reviews are accurate. I just purchased a used vehicle from Woodhouse Cadillac, and I might as well have gone to a lower tier used car dealership. The story: I found a used vehicle that met the criteria I was looking for. A salesman reached out to discuss the vehicle and to set up a time to come look at it. When I arrived, the vehicle was having its brakes repaired so I could not take it on a test drive but was assured they were doing all their inspections and the vehicle will run great when they were done servicing it. They discussed with me the tires are old and they could replace them at a cost to me, but I should be able to get another 15,000 miles out of it. I turned down the tires. This should have served as a red flag for me, but the word trust means something to me, so I believed them. I did a walk around and noticed a few things that needed fixed like the back light and some other details. So, I let my salesman know and he wrote everything down to get done. When their servicing was complete, and I picked up the vehicle my salesman had another client and didn’t have time to sit and discuss the vehicle with me and go over certain things we had discussed. They also did not address the back light which is a safety hazard, and I was assured it would be fixed the first time because it’s part of their safety check. Well, it wasn’t. So, we had to set up another appointment for service to repair the items that were neglected the first time and to take another look at the brakes. I did get a complimentary car wash out of it though, so they were happy about that. So, after the appointment the brakes were still whistling, and we made yet another appointment for them to be looked at and another issue that was wrong with the vehicle. That issue was fixed, but the brakes were not. This week I talked with their mechanic and he said it’s normal for the pads on Chevy’s to squeal when it’s humid or wet, which just happens to be most of the year in Nebraska. I never hear my friend’s trucks squeal, so I know this guy is full of it. They didn’t find anything wrong with the brakes and if I wanted to pay money to put different pads on I could do so. I was appalled. The guy is basically blaming me for their issue. This should be about the customer and customer satisfaction and this whole parade with them I never felt like it mattered. They were working on the brakes when I bought the vehicle, obviously I haven’t even bought license plates yet, it’s their issue. So now I need to go to someone who actually knows something about customer service and probably have to pay even more money to have them fix my brakes because the service department is incompetent. So, the same day I ask my salesman where my title is. My title was somehow misplaced by them and ended up receiving it in the mail two days after my in transits expired. No sympathy just a my bad I’ll cover your late fees which is $5.00. Gimme a break. So today I bought my plates and on the sales and use page they said they gave me 4 new tires and 1 new spare, which most certainly did not happen. Just icing on the cake. **Update- Just a standard apology below with no effort for customer satisfaction. I expected more from the Woodhouse name.

I was told the Tech Package and Navigation on my XT4 was present. I reached out to Woodhouse and it's has not been resolved. We have talked but I am still waiting for a call back again. I wanted another Sport w/Tech Package or possibly move to Blazer with Tech Package. At this point 2024's are being produced and we have not heard back from Wood Jim

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When it was Huber I bought 4 tires they talked me into getting a road Hazzard policy. Now when I have a proby they said they I am out of luck because they are wood house. Even though the person I talked to was the same one that sold it to me they said woodhuse would not honor things.

Will sell you overpriced junk. Beware. Definitely take your car to mechanic before buying. Slick sellers. Beware they are money hungry. They do not care about you once you walk out the door. Services does lie to customers. They try to get the most profit and not even do quality work. Please beware

To say James in service is incompetent would be a gross understatement. I took my Escalade in for engine repairs under warranty and he called me with every new problem they found along with the price tag it would cost me to fix it out of pocket. Before even speaking with the warranty company, he called to inform us we had reached an excess of $17,000 in vehicle repairs giving me a near heart attack and ruining my vacation. They had my vehicle for a total of 54 days due to part availability issues. I understand that's out of their control ... Read More

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Google - May 13, 2023

To say James in service is incompetent would be a gross understatement. I took my Escalade in for engine repairs under warranty and he called me with every new problem they found along with the price tag it would cost me to fix it out of pocket. Before even speaking with the warranty company, he called to inform us we had reached an excess of $17,000 in vehicle repairs giving me a near heart attack and ruining my vacation. They had my vehicle for a total of 54 days due to part availability issues. I understand that's out of their control however, I didn't need to be stuck with a loaner vehicle half the size of the vehicle I sent in for service. When pick up day finally arrived after having my vehicle for nearly two months, they returned it with a rear quarter panel not fully connected and the weather stripping on my rear driver side door was hanging off. The icing on the cake was that they couldn't be bothered with detailing the car before giving it back. There was shop dust everywhere and the carpets were filthy. When asked about it, James offered to grab a spray bottle and rag and "give it a quick wipe down". I was flabbergasted. Bottom line, I would have expected this kind of treatment from a fly by night used car lot. When I buy a Cadillac, I want a Cadillac experience. We're looking at switching to a Lincoln, if we stick with Cadillac we'll be going with Edward's in council bluffs and I suggest you do the same. The extra 10 minute drive is worth it to not have to cross paths with James again.

Never had a dealer tell me they couldn’t sell me a specific car that is advertised for sale because it was locked into a 30 day loaner program But I could take it for a test drive I could tell when I walked in they were trying to steer me into something they wanted to sell They lost a sure sale and I will never return

Great service! They were very helpful in getting our vehicle in and out on a timely basis.

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They lost the title to my trade in so did not send the new vehicle one to the county treasurer and now I can’t register my vehicle. Horrible experience. Update, apparently according to Jay it’s my fault that they can’t find the trade in title and I will “just have to deal with it”. Julie in new sales is the only one I have spoken to who is good. She truly is the only reason I upped my rating because she on her own is 5 stars but the rest of the dealership experience is horrid.

Took my car in for a oil change last year and the mechanic technician stolen a bag a lug nuts that was in my car. I reported the incident and they replaced 24 lug nuts with 4. Very unprofessional so with that being said watch out for your belongings when dealing with this business. Very unsatisfied customer!

Stay away from this place if you need anything other than an oil change. Took my car in multiple times over a 3 month span for the same issue. Each time they claimed they fixed the issue and charged me a few hundred bucks. When the issue kept occurring and I expressed my dissatisfaction with their service they cut ties with me refusing to do anything more for me. They of course kept my thousands of dollars in false repairs. Service manager Anne should not be in customer service. What a monster.

Brent Richardson was incredible! He joked with us answered all my wife’s wacky questions and just killed the whole process. He informed us of every step in why and how Huber does business differently. He also explained how Cadillac is a step above not just in the vehicles but in the life after. If your looking for any vehicle he can help especially if it’s in that luxury line. Once your done with Brent, Ryan Blauw back in finance is ready to make it a breeze. He explained everything but put no pressure on us. He made it ... Read More

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DealerRater - Jun 20, 2022

Brent Richardson was incredible! He joked with us answered all my wife’s wacky questions and just killed the whole process. He informed us of every step in why and how Huber does business differently. He also explained how Cadillac is a step above not just in the vehicles but in the life after. If your looking for any vehicle he can help especially if it’s in that luxury line. Once your done with Brent, Ryan Blauw back in finance is ready to make it a breeze. He explained everything but put no pressure on us. He made it so simple and quick I forgot we were buying a car. Huber did excellent! The tiny hiccup we had they ensured it was made right and quickly so.

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This was my first time for service at Huber Cadillac, it was such a great experience. Mike and the team took such great care of us, they kept us informed of our service, and finished right when they said the service would be completed. Both Mike and Bev treated as if we were their only customer. We will have all our service done at Huber Cadillac...

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My wife and I received a notice that the driver's side airbag had a recall on our Escalade. We brought it in to Huber to be addressed. After we received our vehicle back, the "Service Air Bag" notice and light has been permanently on. We called back, and we were told in an impolite tone that it was not due to anything Huber did, and that we would be charged $175 to even look at the issue, and no promises after that. Moving forward, we will not be doing business with a dealer who views safety recalls as ... Read More

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Google - Oct 12, 2021

My wife and I received a notice that the driver's side airbag had a recall on our Escalade. We brought it in to Huber to be addressed. After we received our vehicle back, the "Service Air Bag" notice and light has been permanently on. We called back, and we were told in an impolite tone that it was not due to anything Huber did, and that we would be charged $175 to even look at the issue, and no promises after that. Moving forward, we will not be doing business with a dealer who views safety recalls as a way to drive service fees. Huber made our vehicle less safe than when we brought it in.

Brought car in for engine diag, checking brakes and humming noise while driving. Service woman wrote up and asked me to sign paperwork to look over vehicle. The price was $308.00! I asked why so much? Service woman stated each inspection was almost $100. Brake checks are free pretty much anywhere. Humming noise is a test drive not an hour of labor. Just informed to do diag. Had my car for 3 days just for a diag. Called me and service woman stated my car NEEDS spark plugs and injector. Took car with no service done. I did not tell dealer the back ... Read More

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Google - Jun 7, 2021

Brought car in for engine diag, checking brakes and humming noise while driving. Service woman wrote up and asked me to sign paperwork to look over vehicle. The price was $308.00! I asked why so much? Service woman stated each inspection was almost $100. Brake checks are free pretty much anywhere. Humming noise is a test drive not an hour of labor. Just informed to do diag. Had my car for 3 days just for a diag. Called me and service woman stated my car NEEDS spark plugs and injector. Took car with no service done. I did not tell dealer the back story on my car to see how honest they were. I run a tractor repair shop. I did diag on my car and was egr or purge related. Also this car was left to me by my father that passed away. I took to dealer to make sure everything is tip top because keeping the car. Took car to a different service center. They called and issue is Purge Valve. Spark plugs are a rec due every 30,000, mine is at 69,000. Humming noise was rr wheel bearing. Agreed to do all work and car is perfect and my bill was still cheaper than Cadillac dealer who would have not even fixed the issue. Service was friendly and courteous but they literally acted like they can do what they want as far as having your car with no courtesy car btw and then sell you whatever they want.

We had an outstanding experience with our salesman, Marty deBoer. Very professional, and he listened to what we wanted. I originally came in to test drive the mid-size SUV, which I did. Once I saw the CT5 and drove it, I knew I had found the replacement for my Mercedes. I love the design, the power and the visibility it gives me without buying the larger SUV. Perfect mid-size sedan for me. Thank you Marty! Bev & Pete

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I don’t know why these folks even list vehicles online. You call them make a very fair offer they don’t even have enough respect to call you back. You have to call them a day later. Then they try and insult your intelligence about about your offer. The market doesn’t lie about what cars are worth today. If you don’t want to sell online or be bothered by out of town folks calling on your vehicles then don’t list your cars there.

Terrible experience with the sales team. Go elsewhere

Very friendly stuff but to get hold of Part department is huge problem. I really hope they can fix this problem.

Warning: Cadillac and Huber will not stand behind the vehicle warranty. My transmission started slam shifting at 4 years old and less than 70k miles on my 2014 Cadillac SRX. They refused to fix it multiple times until it was out of warranty a year later, and then would only cover 40% of the rebuild costing me $2,000. Huber and corporate pointed the finger at each other. Cadillac said Huber determined nothing was wrong, Huber said Cadillac wouldn't let them look at it until it failed. Watch out or you'll get scammed.

I took my SRX to The Body Shop after I was hit by a drunk driver. The Body Shop did great work but the Cadillac Service Center did not...they "inspected" the car for any damage and gave it the all clear. As soon as I picked it up I could tell it sounded completely different. I called the Body Shop and notified them. It took 2 months before they could get me a new loaner car and when I dropped the SRX off at the Service Center the rep tried to charge me for some $200 charge that they ... Read More

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Google - Jul 2, 2019

I took my SRX to The Body Shop after I was hit by a drunk driver. The Body Shop did great work but the Cadillac Service Center did not...they "inspected" the car for any damage and gave it the all clear. As soon as I picked it up I could tell it sounded completely different. I called the Body Shop and notified them. It took 2 months before they could get me a new loaner car and when I dropped the SRX off at the Service Center the rep tried to charge me for some $200 charge that they did not get from their own Body Shop. In addition to that, the front driver side hub bearing was damaged and that was what was causing some major grinding sounds. What did they inspect the first time they had my vehicle?? The rep then told me that insurance wouldn't pay for it because even though I was hit on that side of the car the impact was not close enough to that tire (I was pushed sideways into the next lane!) and it was going to be $500+. I called my insurance and they gave the approval the next day. The next time I need body work done I will definitely go to the Body Shop but I will never use Cadillac Service again. Update 07/02/2019 - Replaced a part on my SRX that required Cadillac to "program". Picked up my car after the repair and drove for about 5 seconds before the same dashboard lights came back on and prevented the car from being able to drive. Then was told that I didn't ask them to test drive the vehicle and that these were all unrelated issues. Then had to replace the left rear hub assembly ... the same side my vehicle was hit on in the previous review. Something else they missed during the first time. I have had no problems on the passenger side of the vehicle. This service department failed to accurately diagnose most of the issues with my SRX and I have paid the price for it ($12,000 out of pocket and counting). Now they are telling me the rear differential needs to be replaced after I picked up the car again and 10 minutes later the "Service Rear Axle" message came up on the dash. If there was any other Cadillac dealer in Omaha I would have gone there.

Worst service ever. If I could give negative stars I would. Service department has no sense of urgency, lack of follow up and doesn't seem to care about the customer at all. I've had my Escalade in several times and the inadequate service is consistent. I will NEVER buy another Cadillac.

When the transmission went out on my mom's 2016 Cadillac SUV (that has 20K miles), we were disappointed but we fully believed that the dealership would take care of the situation and provide my mom with a loaner vehicle. My parents purchased every available warranty when they purchased the vehicle new from the dealership. Although the dealership did repair the vehicle, they refused to provide a loaner vehicle to my mother because they were concerned about the number of miles that she was going to put on the loaner vehicle. When you buy a Cadillac, you expect a superior customer ... Read More

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Google - Oct 5, 2018

When the transmission went out on my mom's 2016 Cadillac SUV (that has 20K miles), we were disappointed but we fully believed that the dealership would take care of the situation and provide my mom with a loaner vehicle. My parents purchased every available warranty when they purchased the vehicle new from the dealership. Although the dealership did repair the vehicle, they refused to provide a loaner vehicle to my mother because they were concerned about the number of miles that she was going to put on the loaner vehicle. When you buy a Cadillac, you expect a superior customer experience. It is disappointing that the local dealership decided that a subpar customer experience was acceptable. When I contacted the manufacturer, they disclaimed all responsibility for the local dealership.

Was really happy to see the salesmen and staff using technology like iPads and smart devices. When I went to go sign the paperwork the whole desk became a screen and I could easily read everything without my glasses.

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